Refund policy

We want you to love your Audicin headband. If it is not the right fit for you, here is how returns work.

30 Day Return Window

You have 30 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition you received it, unused, with all original packaging and accessories included. You will also need your receipt or proof of purchase.

How to Start a Return

Email us at shop@audicin.com to request a return. Once approved, we will send you the return address along with instructions on where to send your package. Return shipping costs are the customer's responsibility and are not covered by Audicin. Please do not send items back to us before requesting a return, as unrequested returns will not be accepted.

Once we receive your item, please allow us time to inspect it before your return is finalized.

Damages and Issues

Please inspect your order as soon as it arrives. If your headband is defective, damaged, or if you received the wrong item, contact us right away at shop@audicin.com so we can make it right.

Items That Cannot Be Returned

Because our headbands are a personal, skin contact product, we are unable to accept returns on items that show signs of use for hygiene reasons. We also cannot accept returns on sale items or gift cards. If you have questions about your specific order, reach out and we will do our best to help.

Exchanges

The fastest way to get the right item is to return what you have, and once that return is accepted, place a new order for the item you want.

European Union 14 Day Cooling Off Period

If your order is shipping into the European Union, you have the right to cancel or return it within 14 days for any reason, without needing to provide a justification. Your item must still be in the same condition you received it, unused, with tags attached and in its original packaging, along with your receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or card company to post the refund. If more than 15 business days have passed since your return was approved and you still have not received your refund, contact us at shop@audicin.com.

Questions

For any return questions, reach out anytime at shop@audicin.com.