Shipping policy

Thank you for shopping with Audicin. Below is everything you need to know about how we ship your order, whether you are in the United States or abroad.

Order Processing

Orders are typically processed within 1 to 2 business days after payment is confirmed. You will receive a confirmation email once your order has shipped, along with a tracking number.

United States Shipping

We offer two shipping options for orders within the United States:

Ground Shipping Cost: Free Estimated delivery: 5 to 7 business days from the date your order ships

Express Shipping Cost: Flat rate of $15 Estimated delivery: 2 to 4 business days from the date your order ships

International Shipping

We currently ship to the following countries: United Arab Emirates, Australia, Austria, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore.

International orders ship via USPS or DHL Express, whichever offers the best combination of speed and value for your destination. Rates are calculated at checkout based on your delivery address, package weight, and chosen shipping method, so you will always see your exact cost before completing your purchase.

Estimated delivery: 7 to 14 business days, depending on destination and customs processing.

Customs, Duties, and Taxes International orders may be subject to customs duties, import taxes, or handling fees charged by your country's customs office. These charges are determined by your local government and are the responsibility of the recipient. Audicin has no control over these fees and cannot predict what they may be. Please check with your local customs office for more information before placing an order.

Order Tracking

Every order, domestic and international, includes tracking. As soon as your package ships, we will email you a tracking number so you can follow its progress the whole way to your door.

Delays and Delivery Estimates

Delivery times are estimates only and are not guaranteed. Audicin is not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control. Once your order is transferred to the carrier, risk of loss passes to you.

Lost, Damaged, or Missing Packages

Please inspect your order as soon as it arrives. If your package arrives damaged, or if it appears lost or missing after the estimated delivery window has passed, contact us at shop@audicin.com and we will get back to you as soon as we can to help resolve the issue.

For packages that appear lost in transit, filing a claim directly with the carrier using your tracking number can sometimes speed up the process. You are welcome to do this alongside reaching out to us, and we will also work with the carrier on our end.

Shipping Restrictions

We are not currently able to ship to addresses outside the countries listed above, or to PO boxes. If your country is not listed and you would like to be notified when we expand shipping there, email us at shop@audicin.com.

Questions

If you have any questions about your shipment, reach out to us anytime at shop@audicin.com.